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EyeOnWater User Guide
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Part of the process of installing your new water meter will be checking water cross-connections and sump pump discharge connections.
A cross-connection is any temporary or permanent connection between the potable (i.e., drinking) water system and another source containing non-potable water or other substances that could contaminate your drinking water if a backflow condition occurs.
Sump pumps are not allowed to drain into the City's sanitary sewer system. While this might seem like an easier option than running a discharge tube from the sump pump to the exterior, it is illegal when the home is connected to the city sewer. During larger storm events, the sewage treatment facilities can be overloaded causing either sewage backups into peoples' homes, or the sewage water only gets partially treated before being dumped into local streams and rivers.
Brochure Regarding Cross-Connection Hazards
You will receive a letter approximately two weeks prior to your required replacement date. That letter will include instructions on how to schedule the appointment to replace your water meter. Appointments will be available between the hours of 8:00 a.m. and 6:30 p.m., Monday through Thursday. Failure to comply, will result in a $60.00 fee per billing cycle until the replacement is completed.